true too you
We just got a Durango from Dennis..between him and Lori they worked it for us..I've got to say that my family and myself showed up at the dealers and we all looked like we just came into town from them thar hills...soooooo excited about the potential of getting a new car...Dennis and Lori treated us like family and proud of it..they didnt what ,where and why we looked like hillbillys, tho we happen to be hillbillys...we were embarressed how our credit would come out..Dennis made us relax and made us feel like we were is only concern..yes we know they want to sell cars and yes they will be nice, but this was no fake nice it was truly sincere, and if it wasn't, well more power to them...what counted was they made us feel great and got the vehicle of our choice...so need a NEW CAR go see Dennis, or one of the other salesman, but i strongly recommend Dennis.....the honesty, they won't put you in a vehicle that you can't afford, they will put you in one that's right for your income but make sure you get what you want....love this place..
patty & joe lopez
clearlake
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AWESOME!!!!!
I had the best experience at Airport Auto Brokers. Dennis put me into a car that was right for my budget and my family he was very honest and helpful and I will buy from them again for all my auto needs. Thanks Dennis...B-)
Johnnie Lindsey
Clearlake
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Grahame got me Financed
I didnt have the best credit, but Grahame got me financed.
Valrie Stark
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TRUCK OF MY DREAMS
Hi, my name is Thomas Jones. I have been looking and trying to find and finance a truck from all sorts of lots for about a year. Sales rep at Airport Auto Brokers Lou Derr got me approved for a loan and sent me home in a Truck, all this was accomplished in one day, a little over 2 hrs. I appreciate all there hard work. They got me the truck of my dreams.
Thomas Jones
Willits
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Lou at AIRPORT AUTO BROKERS made my buying a car experience very helpful. I was driving my new car in about one hour.
DEBORAH COONEY
LAKEPORT 11/26/2008
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DUDE YOU ROCK
I just bought a car from AIRPORT AUTO BROKERS! I'm a single mom. I work and go to school. I've never been able to get financing, but Grahame and the "crew" not only got me financing. They got me a car that's perfect for me and my family. Wonderful place to go car shopping. Yay!! I have a car to help me in my commute to nursing school! Thank you Grahame, Dude you rock!!!!!!!
DAWN MARIE REED
Clearlake 11/22/2008
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GREAT EXPERIENCE
I had a great experience buying my Durango from Grahame and Emery. Their was no pressure in the buying process. It was a pleasure doing business with AIRPORT AUTO BROKERS.
Eli Fistler
Clearlake 11/21/2008
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AWESOME
You Guys are awesome. My experience was quick easy and painless. Dennis Dow was great!!!!
Andrea Euken
Middletown
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To The Staff Of Airport Auto Brokers
Thank you, Thank you, I have never had better treatment anywhere. You will never know how much I appreciate all of you. Feel free to show this note to any Senior. Seniors you can not go wrong buying a car at Airport Auto Brokers, they care about you. No problem is too small for them.
Carolyn Beach
Lake County
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LORI
I Want to thank you for making the process of getting the car so "Stress free" yesterday.
Mary Palmquist
Lake County
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TESTIMONIALS-SERVICE CUSTOMERS ALWAYS HAVE HAD GOOD SERVICE, THANKS RICK & JEREMY. P. PORTEOUS EXCELLENT SERVICE DEPARTMENT. B. SLOCKBOWER SERVICE DEPARTMENT CREW ALWAYS FRIENDLY AND HELPFUL. B. BARKER YOUR SERVICE DEPARTMENT IS THE BEST AND ARE LIKE A FAMILY TO US. D. BERINI GREAT SERVICE AND GREAT PEOPLE. W. WALKER JEREMY & RICK ARE FUN AND HELPFUL. D. CROWELL ALWAYS GOOD SERVICE. P. DAVIS THEY ARE ALWAYS NICE AND INFORMATIVE. C. SUMMERFIELD REFERRED BY AAA AS AN AUTHORIZED REPAIR FACILITY. I APPRECIATE YOUR HONEST BUSINESS PRACTICES. D. RICHARDS JEREMY IS WONDERFUL TO WORK WITH, ALWAYS POLITE, CHEERFUL, AND ACCOMODATING. ALL OF YOUR PERSONEL ARE SUPER. J. RICHARDSON I HAVE ALWAYS BEEN SATISFIED WITH YOUR SERVICE AND FRIENDLINESS. I HAVE RECOMMENDED YOUT TO OTHERS. S. RIDGEL I HAVE RECOMMENDED MANY FRIENDS TO YOUR SERVICE DEPARTMENT AND WILL CONTINUE TO DO SO. S. SYLAR YOUR SERFVICE DEPARTMENT IS GREAT AND THE COOKIES WERE A NICE TOUCH. J. HALLER I TRUST RANDY COMPLETELY WITH MY TRUCK. C. ALEXANDER WE HAVE TRUSTED RICK FOR 14 YEARS AND CONTINUE TO DO SO. W. LEMBKE VERY SATISFIED WITH SERVICE, AND SHORT TIME TO GET IT DONE. J. POUNDS SERVICE AND EMPLOYEES ARE ALWAYS IMPECCABLE. L. KEYES JEREMY IN SERVICE IS GREAT. L. GRAY YOUR SERVICE HAS BEEN EXCELLENT FOR ME AND I REALLY APPRECIATE YOUR KINDNESS. M. FORTMAN THE SERVICE IS REALLY GREAT- DON’T KNOW HOW YOU COULD IMPROVE IT! A. ELLIOTT
VARIOUS SATISFIED CUSTOMERS
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Good Thoughts
Hi Bill, Bev and the "Gang": As the founder of DART Couriers, I am happy to relate to ANYONE who will listen, the fantastic relationship that I had with your sales AND service people. In my business, I purchased 2 Astro vans from Bill. They were in excellent condition and your service people kept them that way for the 10 years that we did business together. Pauline and I are enjoying our retirement in San Jose and speak fondly of our years in Lake County, and THE VERY SPECIAL workers at AIRPORT AUTO BROKERS.Thanks Bill, Bev AND your whole CREW.
Charley Stephanski
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Dear Sirs,
I am writing to inform you of the wonderful car purchasing experience I had recently at your dealership. I am a single mother of two and a girl scout leader, so I needed a dependable vehicle to transport my children and troop around the county. I had previously purchased a car from you and received a great deal and wanted to up-grade to a newer vehicle. Once again I was not disappointed. I explained what I needed and how much I could afford. The salesman, Grahame Clarke, and staff were wonderful! Grahame did not rush me and was attentive to my needs. He answered all my questions and found me a vehicle that I could afford and feel safe driving. Thank You
Susan R.
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To Airport Auto
I purchased a used pickup from your business. Grahame, Dann and Carole were a pleasure to deal with and displayed proffesionalism unlike any car dealer I have encountered. The experience was pleasant and I would recommend Airport Auto to any friends!
Paul White
Sacramento, Ca
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To Whom it may Concern:
You may not realize this but buying a car can be a real disagreeable situation. From the moment I walked on to the lot till the signing of the last paper, Grahame Clarke made me feel like the effort was all shared between us. I was treated with respect and kindness and appreciate the great new contact that I can refer my friends and family to. Thanks again! And I love my "new" car!
Micki Dolby
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I needed a car. Grahame Clarke was very helpful! I never expected to drive off the lot the same day. He helped me find the right car at the right price. I never once felt "pressured" into something I didn't want. I would recommend Airport Auto Brokers to all my friends!
J. Hommer
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To Whom it may Concern:
My wife Carolyn and I were extremely pleased with Airport Auto in Lakeport. Our sales person "Billy" was courteous and honest. The high point of our experience was our personal contact with Lori Strand, the business manager. Lori was warm, helpful and made us feel at ease and very trustworthy. We know that Lori is a great asset for Airport Auto. We never felt pressured. If any person is in the market for a used car, they should "check out" Airport Auto first before making a final car decision.
Tony Paviglianiti & Carolyn Beach
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Buying a car has never before been such an easy, friendly process. Grahame listened to our needs and helped select cars that matched us, saving us from the overwhelming options. Dann helped us successfully navigate our loan options. Lori found us a loan with an excellent interest rate and very efficiently executed all the paperwork. Every aspect of buying a car at Airport Auto was pleasant, simple and straight forward. I recommend Airport Auto to busy people who want to work with honest people to buy their next car.
Jan
Owner of High Mountain Soltions in Cobb, Ca
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DENNIS WAS AWESOME, AND I WILL RECOMMEND HIM WHEN I RECOMMEND AIRPORT AUTO!
JUDY ROWELL
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Thanks Grahame
I wanted to take the opportunity to thank you for the excellent service my wife and I received. The lack of pressure was a refreshing relief from all of our other car buying experiences. It is nice to know that there is a place you can go to purchase a car without having to worry about how you will be treated by the sales staff. It felt like we were family and not just another sale.Thank you for all your efforts,
Jonathan
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PREVIOUSLY HAD DEALT WITH BILL MCVEY AND HAVE BEEN EXTREMELY SATISFIED IN ALL DEALINGS! I RECOMMEND YOUR COMPANY AND SALES PEOPLE TO MANY OTHER PEOPLE EACH DAY AS I TRAVEL "ABOUT" IN LAKE COUNTY! REGARDS,
BOB BENKELMAN
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Bill McVey
My name is James Berwick and I recently bought a Kia Optima from Airport Auto. I was very pleased with my whole experience. Everyone is helpful, polite and no pressure. They tried to make sure I drove off in my new car even though my credit isn't the best. I am pleased with the way I've been taken care of and have already recommended others. I just want to thank Jim my Salesman, Lori, and Carole. You all have been great.
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MY CAR WAS TOWED IN BY AAA WITH MECHANICAL PROBLEMS. I DECIDED TO BUY A NEW CAR!
PAULINE HANSON
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From the moment we were welcomed onto the lot, the attention to our needs & sincere desire to put us in an automobile that fit our budget, put us immediately at ease. You made our first car-buying experience an absolute joy! Thank You! "We love Airport Auto!"
Jennifer Sweeting & Thomas Wilsey Jr.
Kelseyville
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Bill McVey
I felt like I was treated with respect, all my questions were answered and I was shown a decent car that looks great & sounds great. That's what counts!!! I was treated like a person.
Melissa
Clearlake, Ca
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To Whom it may Concern:
Mark Rad treated me with the courtesy & respect that you cannot find in even the largest dealerships around. I did not expect to find a car I liked at Airport Auto & found a car I loved! Thank you for treating me with the same care as you would your family.
Stephanie Gurule
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To Whom it may Concern:
Mark was extremely helpful, professional and courteous. I would recommend him to family & friends. We were completely happy with the purchase. Sincerely,
Ralph Sprauge
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Dear Mr. Mcvey,
I would like to tell you that Mr. Billy Helldorfer has made my first time car purchase such a pleasant experience. He handled our case in a very professional and courteous manner. I love our new car! Thank you very much.
Carla Jack & Isaias Rodriguez
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Dear Friends at Airport Auto
My name is Sharon and in February I came in and purchased a 93 Jeep Renegade. Your sales rep, Grahame Clarke, was very hospitable and kind, as well as patient. He was very responsive to a problem that arose after purchasing the Jeep. They fixed it immediately. If you are looking for good customer service and local, try out Airport Auto Brokers and ask for Grahame. Thank you everyone at Airport Auto
Sharon T
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I HAVE BAUGHT 2 4X4 PICKUPS FROM LOU DERR, HE HAS BEEN GREAT! AND THE LADYS ARE NICE ALSO.
LARRY GRAY
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Airport Auto Brokers
Thank you for all you did to help us. You went above and beyond to get us a car and a loan. I know that no other dealership would do as much as you did to help us. We had gone to many others & came away empty handed. We just needed a chance to prove we are worth the chance and Billy and your staff did it. You will never know how much this meant to us. We needed this car for the adoption of our medically fragile grandchild. You and the staff made the experience comfortable and successful. When we are done paying this car off we will be back for our next car or SUV. Thank you so much.
Avis & Mark Albee
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Mr. Bill McVey,
I was very pleased with the customer service at your dealership. Your staff, especially Billy Helldorfer, was extra helpful and adamant about getting me into a car. Thank you very much
K R
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Thank you Airport Auto Staff
My husband and I would like to take a moment to thank everyone involved in the purchase of our new Chrysler PT Cruiser. Airport Auto's staff made a great effort to keep the ball rolling and get the job done in a timely matter. I was very impressed with Lori and her willingness to work with us, and Grahame, you're the best! We never felt pressured or overwhelmed. When we do purchase another vehicle we will definately come to you first. Thanks again
from the Rogers Family
Lucerne, Ca
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Dear Bill,
Lori went way beyond the call of duty to get me into my 'new' Toyota Spyder. This is the 4th car I've bought here and the service is the best! Thank you Lori
Mark Tolomei
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To Bill McVey
Our experience at Airport Auto Brokers was quite pleasant! Ther was no pressure and everyone was very nice to us. Thank you!
Gene & Betty Jo
Clearlake, Ca
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Dear Mr. Mcvey,
We needed a car and no one at the other dealers would help us. Grahame and Billy helped us and believed in us. Lori finalized the deal in the business office and now we are on our way to establishing credit! We would recommend Airport Auto Brokers to anyone looking for a great deal. Thanks Bill!
Jose Vega
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To Mr. Bill McVey
I think the service was great. Regardless of our credit history you were able to work with us when no one else would! Thanks to Billy Helldorfer for working with us.
Debbie & Andre
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I'd like to thank you & your staff for the great customer service & help getting the car I wanted.
Chance
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Mr. Bill McVey,
I was asked by Billy Helldorfer to write a letter telling about my experience at your dealership. I have lived in Lakeport all my life, up until two months ago when I moved to the Eureka area. Initially I was going to buy a different vehicle at another dealership. I decided while I was awaiting confirmation of my proposal I would see what might be available in my hometown. Lo and behold, I ended up purchasing a vehicle from your dealership that I thought was out of my price range. When another sales associate, Grahame Clarke, showed me the vehicle, I thought there was'nt any way I could afford it with the trade-in vehicle I currently possessed. But thanks to the efforts of your staff, we were able to work out a great deal on the trade and I was able to save myself a drive of three extra hours to an unfamiliar dealership in which I was'nt very comfortable with in the first place. I'm very glad about the turn of events I went through today and very much appreciate the flexibility and hospitality exerted by your staff here at Airport Auto. It was great doing business with you and your staff. Sincerely, KK
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Hello
Billy has been great! Very helpful & nice. I am pleased with how fast his service is. He has explained in detail just what I am getting. This is my first time buying a car from a dealer. I am very happy to have a new SUV. Thank you very much!
Jon Keith
Loch Lomond
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To Whom it may Concern:
This is the 4th automobile I have purchased from Airport Auto Brokers. The last truck I purchased had engine problems and they stood behind it and made it right. I still own that truck and love it! Today Mark Rad sold me a 1999 truck for my 18 year old son. As usual the experience was wonderful.
Roni England
Realtor for Century 21 in Clearlake
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Dear Airport Auto
Just wanted to say how happy we were with the service given to us by the staff, especially Bill Helldorfer and Mark Rad.
G.S.
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We were treated very nicely at Airport Auto. We bought our second vehicle today.
Virginia G
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Dear Bill McVey
We are very pleased with the service we received from Billy Helldorfer. He was very pleasant & thorough & polite in dealing with us. This is the 5th vehicle we have purchased at Airport. I send people here all the time.Thank You.
John & Lisa McDonald
Owners of Lisa's Sizes 3-60 in Clearlake
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To: Airport Auto Brokers
I came to Airport Auto and bought a truck from Mark. I was pleased with the service I received.
Charles Maynard
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I found the car of my dreams on the internet at Airport Auto Brokers. We came to Lakeport, saw it, drove it, and bought the PT Cruiser. The salesperson, Mark, was very friendly & explained all the bells & whistles in a very professional manner. All the folks at Airport Auto Brokers made us feel welcome without the pressures of pushy salespeople. It was a great experience & I will recommend this dealership to friends and family.
Tracy Longacre
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Airport Auto Brokers
I needed a car that was reliable and efficient. I came to Airport Auto because of their excellent reputation. With less than perfect credit, Grahame Clark and the staff at Airport Auto worked with me to purchase a new-to-me Jeep Cherokee. Thank You!
Art
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To: Airport Auto Brokers
As a repeat customer of Airport Auto Brokers, my husband and I greatly appreciate the security of knowing that we can drive off the lot with our children and feel safe. I like the through safety inspection that each car goes through. We enjoy your courteous and helpful sales staff. Billy Helldorfer patiently answered all of our questions and helped us find a car that fit into our budget.Thank You
Christine P
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Salesman, Mark Rad and Business Manager, Lori Strand are excellent!!! No pressure. Totally patient and knowledgable. Fair, with practical advice on financing and warranty info.
Len
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Dear Bill McVey
Once again we are delighted to do business with Airport Auto. Your salespersons are doing an excellent job for us (as usual) We are trading in the car we bought 8 years ago. Lou Derr showed us what was available and Bill Helldorfer finalized the deal. Both gentlemen were kind and courteous. Again, thank you.
Ronald & Pat Trammell
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I feel I was treated respectfully. Billy Helldorfer provided very good to excellent customer service. He answered all of our questions, was over all very helpfull and attentive. I would recommend Airport Auto Brokers to anyone needing a car. Thank You
Sandra
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Salesman Mark Rad
I felt like he was very honest & put my needs before their's.Sinceraly,
Kim Fulton
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Thank you for giving me a deal on this truck. You're really helping out in many ways. See you in a few years!
Josh Borg
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Courteous, Knowledgeable, Helpful. A pleasure to deal with. Fair & direct in negotiation. Recommended
Peter Schwartz
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To Whom it may Concern:
My name is Trevor Cunningham from Santa Rosa, Ca. My parent's live in Lakeport. I stopped by to see if you had a pick up with low miles. I met Mark, he helped find a nice Ranger with low miles. We were able to strike a good deal! I would recommend Mark & Airport Auto Brokers, Ltd. to my friends & family. Sincerly,
Trevor Cunningham
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THANK'S for SERVICE
I was referred to your estabishment from a guy walking down the road. My car developed a terrible noise in the hills on 29, I interrupted his lunch! It ended up just being a clothes hanger I ran over! He didnt charged me a dime, I felt bad, His white shirt got messed up & his lunch cold- But he keep his sense of humor! I am glad I went to you!
Rachael M.
Nowhere Yet
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At Airport Auto Brokers I had a good experience buying a car. Bob Sereno was very helpful. He made sure I got the best deal in town.
Thanks to Bob Sereno
Marcos Nonato
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Airport Auto is a friendly Auto Dealer. Easy to work with and helpful in finding the best deal in getting your car. Thank you Lou Derr and Bob Sereno!
Stephanie
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Mid March is when my family purchased our new (to us) Town & Country Chrysler van from Airport Auto Brokers, LTD. Lou Derr was our salesman involved with the sale, he helped us immensely. We went from a 98 four door sedan to a high quality, Limited edition Chrysler van at a lower cost and % rate. Our family enjoys the the van. WE recently have had it serviced with a prompt repair changeover. The deal made to purchase the van was quite auspicious for both parties. Everything went better than our family expected.
Eddie Crandell
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Dear Bob, Thank you for being so helpful & pleasant when I came in to buy my 1990 Bronco last week. You were great with Rafael & myself, not pushy or anything negative. That is always appreciated. You seem to do your job very well! Keep up the good work. I would look for you if in the future we need another vehicle. Respectfully yours,
Rafael & Sandra Cerda
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Airport Auto Brokers, LTD. Airport Auto Brokers IS THE BEST!!! The staff was friendly and more than happy to help me and answer my questions. Airport Auto, they did every thing to help me get my DREAM CAR!!! Lou is a great Salesman, THANK YOU!!! I am so happy I came in. THANKS LOU!!! I am so excited, THANK YOU ALL SO MUCH!!!
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Dear Gael Thornton, This is just a note to say I certainly appreciate the excellent service given to me when purchasing my PT Cruiser. The added touch of taking a photo of me with the PT: and, then enclosing the photo in an email was well received. Being so proud of it, I forwarded the email on to family and friends (including in-laws in England) - telling them of the personal care extended. I will be highly recommending you, Gael, and the Airport Auto Brokers dealership to any potential customers who are in the market to purchase an automobile. Thank you, Sincerely,
James Mason
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Airport Auto Brokers RE: Gael Thornton A little over a year ago I purchased a 2000 Toyota Solara from Gael Thornton. I want you to know how extremely satisfied I have been with my car. I appreciated so much her help in selecting the right car for me. She was accommodating, professional and a pleasure to work with. We often do not take the opportunity or the time to commend people for a job well done. Thank you for the service she was able to provide.
Carole J. Parker
Vancouver, Washington
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To Airport Auto, I have bought several cars here. At least 4 or 5 cars and have been very happy with all. I appreciate the courtesy of the staff. Thanks to Bob Sereno, this time around, for his help in buying my Honda Civic.
Daniel J. Giron Lakeport
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Dear Sales Manager: I recently purchased a conversion van from Airport Auto Brokers, Ltd. and am pleased to report that I was treated with exemplary professionalism by both the sales and office staff. In particular, I want to thank Lou Derr not only for his integrity and excellent customer care, but also for the obvious love and commitment he has for our community. I know I will be returning to Lou Derr and Airport Auto Brokers, Ltd. for my future automotive needs, and would urge others to do so as well.
Cal Morgan,
Kelseyville
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Dear Bob at Airport Auto, I would just like to thank everyone who was involved in making my sad situation into a good one. I knew I had bad credit and you guy did everything in your power to put me in the truck I need for my business. The service dept was great in helping with a problem. Thanks again O’so much
Mike Brandt
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This is the third time that we’ve bought a car from Ron and Gael at Airport Auto Brokers. Each time that we’ve come here, we were treated with courtesy, fairness and honesty. Dann was great at finding us a loan and the Thorntons patiently combed the lot with us until we found a car that met our very exacting standards.
Jon Donihue and Cynthia Parkhill
Kelseyville, California
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When I needed to buy a dependable, but used, car for personal use I turned to Mrs. Thornton for help. She immediately said that she had the “perfect” car for me! Knowing her integrity, I agreed to the purchase during our phone conversation. A day or two later I was in her office, took a test drive, and bought my Camry, quick and easy, and somewhat reminiscent of grocery shopping! This was four years ago, I still drive the same car, still like the same car and except for regular maintenance, have had absolutely no repair bills to pay. While I realize that Mrs. Thornton cannot possibly guarantee this to happen any car she sells, she was still very correct, this little camry is indeed the perfect car for me.
Monika
Napa, California
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RE: Ursula Ahajanian Counselor at Santa Rosa Christian School When Ursula moved back to California from Hawaii in July 2004, she needed reliable transportation with good gas mileage immediately. She had employment interviews set up in California and Nevada and really needed “wheels”! Before her plane landed here, Mrs. Thornton had a Toyota Corolla picked out for her and had started the paperwork. The day after her arrival home we drove up to Lakeport from Napa, and in less than an hour all formalities were taken care of and she followed me home in her own car. (I just remembered): When Ursula moved to Hawaii the year before, Mrs. Thorntonsold her a Honda Civic just as efficiently and speedily!
Monika Ahajanian
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I WAS TREATED WITH RESPECT, UNLIKE THE EXPERIENCE I HAD WITH A FORD DEALER LAST YEAR.
MS. DALE PARKS
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To Bob Sereno at Airport Auto, I would like to thank you for all your help. Bob was very friendly, helpful, and made me feel relaxed in a very stressful time. Bob worked with us to get the car we wanted. Sincerely,
Susan & Aaron Lindley
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OUR SALESMAN "TOM MOORE" WAS MOST HELPFUL, COURTEOUS, AND CHARMING!!!
DELORES JONES
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We had a great experience with Lou Derr our Salesperson and Lori in F&I here at Airport Auto Brokers, LTD. You are very nice people and have great public relations. Thank you for the great deal on our new van.
Laura Simms & John Wahl Jr.
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& Airport Auto.